FamilyMart Malaysia Suspends Worker After Soup Thrown at Rider

A convenience store employee in Malaysia has been suspended after a video circulated showing her throwing a hot bowl of oden soup at a delivery rider. The incident, which allegedly occurred at a FamilyMart outlet in The Core, Kota Damansara, has prompted an internal investigation by the company [1][3].

Key takeaways

• FamilyMart Malaysia suspended an employee after a video showed her throwing hot soup at a delivery rider [1].
• A 23-second clip circulating on social media captures the moment the staff member splashed the oden from behind the counter [1].
• An individual claiming to be the rider alleged on social media that the confrontation began after he inquired about his order [2].
• The company stated it does not tolerate rude or unsafe behavior and is investigating the matter with urgency [3].

Viral footage captures dispute at Kota Damansara outlet

The 23-second video, which has spread across social media platforms, shows a staff member throwing the Japanese one-pot stew at the rider before turning and walking away [1][2]. While the footage does not depict the events leading up to the altercation, a user on X claiming to be the rider stated that he had approached the employee to ask about his order. He alleged that she responded rudely before throwing the hot soup at him [1][3]. The specific cause of the dispute remains unclear [3].

Company launches investigation into staff conduct

In response to the online attention, FamilyMart Malaysia addressed the incident on its Facebook page and in statements to media outlets. The company confirmed that the staff member involved has been placed off duty while the investigation proceeds [1][4]. "FamilyMart does not tolerate any rude, unsafe, or disrespectful behaviour towards anyone at our stores," the company said, adding that the matter is being handled with priority and urgency [1][3]. Social media users have expressed concern regarding the potential for serious injury, with many noting that the hot soup could have caused burns and characterizing the act as assault [1][2].

Why it matters

This event underscores the volatility of interactions between gig economy workers and retail staff, as well as the speed at which such incidents can escalate into public relations challenges for major brands. FamilyMart has indicated that further action will be taken following its investigation, emphasizing its commitment to safety and respect in its stores [3][4].